Generative AI-Tools

The introduction of Generative AI tools like ChatGPT and DALL-E has caught the business world by surprise and caught many companies unprepared.These tools opened up a new field of application for artificial intelligence practically overnight.Many people recognize that the new generation of AI technologies could massively transform their lives and work, but most can only speculate as to what the concrete impact will be.The Boston Consulting Group surveyed almost 13,000 people worldwide, including around 1,000 in Germany, about AI.The AI at Work: What People Are Saying study included executives, managers, and office workers.The aim was to find out the influence of the use of AI on future work.A core result of the survey shows that optimism regarding the use of AI prevails.52 percent of respondents said they were optimistic, up 17 percentage points from a similar survey in 2018.The proportion of AI skeptics has fallen from 40 to 30 percent.In particular, top management (62 percent) is positive about AI, while only 42 percent of ordinary office workers are optimistic.Attitudes towards AI also depend on how heavily people use and deploy the technology.Those who use AI tools regularly have more positive attitudes than those who have little exposure to these tools.There are also regional differences in the perception of the use of AI.Brazil (71 percent) and India (60 percent) have the highest proportions of optimists, while Japan (40 percent) and the Netherlands (44 percent) have the lowest scores.Most people are aware that AI will lead to significant changes in the world of work.36 percent of those surveyed even believe that their own job could be taken over by AI.Training and education is required to keep up with these changes, as stated by 86 percent of respondents.However, only 14 percent of office workers have already taken advantage of appropriate training courses, while the figure is 44 percent in management.The respondents see a functioning set of rules as an important cornerstone for the use of AI.79 percent believe that regulation of AI is necessary.However, companies do not wait for government regulations, but develop and implement their own responsible AI framework programs.However, employee views on the effectiveness of these programs vary widely.While 68 percent of executives are confident that their company uses AI responsibly, only 29 percent of employees at lower levels believe that appropriate measures have been taken.